Last Updated: 20 September 2026

1. Scope of This Policy

This Refund & Returns Policy applies to digital eBooks, downloadable files, guides and other digital products purchased through the Opriya Trending website.

This policy explains when a refund, replacement, correction or other appropriate resolution may be available and when a digital purchase is considered final.

2. Digital eBook – Non-Refundable Purchase

Our eBooks are digital products and are delivered electronically. No physical copy is shipped unless specifically stated otherwise on the relevant product page.

3. No Physical Returns

The products covered by this policy are digital products. No physical product is shipped to the customer.

Therefore, physical returns, courier returns and physical exchanges are not applicable to digital eBooks.

4. Change of Mind

A refund is generally not available merely because a customer:

• has changed their mind after purchase;
• no longer requires the eBook;
• purchased the eBook by mistake;
• does not wish to use the eBook after purchase;
• has already accessed the eBook; or
• has already downloaded the eBook.

Customers are therefore requested to carefully review the product information before completing payment.

5. Customer Confirmation Before Payment

Before completing payment, customers should carefully review:

• Product title
• Product description
• Product price
• Digital product format
• Terms & Conditions
• Privacy Policy
• Refund & Returns Policy

6. Payment Successful but eBook Not Received

If your payment has been successfully completed but you have not received the eBook download link, access information or applicable digital delivery details, please contact us.

We will verify the order and payment status and, where appropriate, provide the applicable download or access information.

7. Technical Problem With the eBook

If the delivered eBook file is technically corrupted, inaccessible or cannot reasonably be used because of an issue attributable to our digital delivery system, please contact us.

After verification, we may provide one or more of the following:

• A replacement download link
• Another copy of the applicable digital file
• Technical assistance
• Another appropriate resolution based on the circumstances

8. Wrong Digital Product Delivered

If a digital product different from the product purchased is delivered due to an error attributable to us, please contact us with your order details.

After verification, we may provide the correct digital product or another appropriate resolution.

9. Duplicate Payment

If you believe that you have been charged more than once for the same order due to a duplicate transaction, please contact us with the relevant order and payment details.

After verification of the transaction records, a confirmed duplicate payment may be reviewed for an appropriate refund.

A duplicate payment is different from intentionally purchasing the same digital eBook more than once.

10. Failed Payment or Payment Reversal

If a payment attempt fails but an amount is temporarily debited from your bank account or payment method, the transaction may be subject to the payment gateway’s processing and reversal procedures.

If the amount is not reversed within the applicable processing period, please contact us with the relevant transaction details so that the payment status can be checked.

11. Refund Eligibility

A refund is not ordinarily available for a successfully delivered digital eBook.

However, a refund or other appropriate remedy may be considered where:

• Required under applicable law;
• A confirmed duplicate payment has occurred;
• The wrong digital product was supplied and an appropriate correction cannot reasonably be provided;
• A genuine digital delivery failure cannot reasonably be resolved by replacement or access restoration; or
• Another specific circumstance covered by applicable law applies.

12. Refund Request Process

If you believe that your transaction qualifies for a refund or another resolution under this policy, please contact us with:

• Order Number
• Customer Name
• Registered Email Address
• Payment / Transaction Reference, if available
• Date of Payment
• Description of the issue
• Relevant screenshot or supporting evidence, where applicable

We may review the transaction, payment status, order information and relevant records before determining the appropriate resolution.

13. Refund Processing

Where a refund is approved, it will normally be processed through the applicable payment method or payment service provider, subject to their processing procedures and applicable timelines.

The time required for the refund to appear in the customer’s account may depend on the payment gateway, bank or financial institution.

14. Digital Access After Purchase

Once the eBook has been delivered or made available for download, customers are responsible for maintaining access to the email address, device, browser, account or other system used to access the digital product.

If you experience a genuine technical access problem, please contact us for assistance.

15. Unauthorized Sharing or Distribution

The purchased eBook is intended for the customer who completed the purchase, unless a different licence is expressly provided.

Customers must not unlawfully reproduce, resell, redistribute, publish, upload or commercially distribute the eBook without appropriate authorization.

Unauthorized sharing or distribution does not create a right to a refund.

16. Payment Gateway

Payments may be processed through third-party payment service providers, including Razorpay or another payment gateway made available through our website.

Payment processing, transaction authentication and certain payment-related processes may be subject to the terms, policies and procedures of the applicable payment service provider.

17. Consumer Rights and Applicable Law

Nothing in this Refund & Returns Policy is intended to exclude, restrict or remove any consumer right, remedy or protection that cannot lawfully be excluded or restricted under applicable law.

Where applicable law provides a customer with a right to a refund, replacement, correction or another remedy, that legal right will continue to apply.

18. No Guarantee of Government Approval

If an eBook contains information relating to licences, government applications, permissions, registrations or regulatory procedures, purchasing the eBook does not guarantee that any licence, registration, permission, approval or application will be granted.

Government rules, fees, eligibility requirements, documentation requirements and procedures may change. Customers should verify current requirements with the relevant authority before taking official action.

19. Policy Updates

We may update this Refund & Returns Policy from time to time to reflect changes in our products, services, payment systems, business practices or applicable legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

20. Contact Us

For questions relating to refunds, payments, digital delivery, download problems, duplicate transactions or other purchase-related matters, please contact us using the details below.